Integrating Artificial Intelligence into automotive software platforms as a new business development tool in aftermarket
Technological progress has led to an exponential evolution in the level of vehicle performance and safety compared to a few decades ago, but this has left untouched the perception of the car as an asset that can potentially have an extended life cycle over time. And in order to fulfill the expectation of being able to continue driving a vehicle for years to come that maintains unaltered levels of efficiency, the motorist has no choice but to rely on the service network of the brand of his or her choice.
Aftermarket support plays a key role in an automotive brand’s reputation and can be a crucial element in the customer experience for any warranty or routine maintenance needs. According to the latest industry analysis, the global aftermarket will have a very significant growth potential in the coming years as well, so it is crucial that the entities involved in aftermarket services have state-of-the-art tools to offer the best services and consolidate customer loyalty.
Among the tools that can provide significant support to the automotive world in improving after-sales efficiency are increasingly popular A.I. (Artificial Intelligence) algorithms that analyze a multitude of parameters of their customers’ fleets. These capabilities make it possible to formulate particularly accurate predictive maintenance models that are able to anticipate critical issues with respect to the ordinary timing of maintenance schedules provided by the parent company.
Lynx International, with its significant expertise gained in the development of sophisticated A.I. software in the automotive field, is able to provide an important service List Generation that allows the sharing with its business partners of lists of vehicles close to maintenance interventions to be proactively contacted. A service network that is able to offer a service that is as accurate as possible with respect to the real state of wear and tear of a vehicle, makes it possible to intervene in a predictive manner with respect to the occurrence of a breakdown, minimizing for the customer unforeseen critical issues with all the inconvenience that may follow, thus significantly improving his customer experience.
Learn more on our service page List Generation and request a free quote on our site where you can discover numerous solutions dedicated to the automotive world.
