Customer Service

Customer service is the strategic key to consolidate loyalty and create brand advocates by ensuring customer satisfaction

The main purpose of Lynx International Customer Service is to satisfy customer needs through timely and effective response to their requests and needs. The supervision of customer contact ensures the optimization of the company’s business communication cycle.

Through the OTRS ticket creation and processing platform, the Customer Service team is responsible for:

Managing the customer information service
Supervising the business correspondence
Handling any reports and critical issues in an effective and timely manner
Providing assistance and technical support with the use of products and/or programs
Managing inbound call flow
Training the customer by sending manuals and technical documentation

Info

Follow Us :

Contact Us

Customer Service

Customer service is the strategic key to consolidate loyalty and create brand advocates by ensuring customer satisfaction

Through the OTRS ticket creation and processing platform, the Customer Service team is responsible for:

Latina Office

Roma Office

Bari Office